Privacy policy

Privacy Policy

At RemLab Studios, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect When you visit or make a purchase from our store, we collect:

  • Name, email address, and phone number
  • Billing and shipping address
  • Payment information (processed securely — we do not store card details)
  • Browser and device information, and how you interact with our site

How We Use Your Information We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to your questions or concerns
  • Improve our store and customer experience
  • Send marketing communications, if you have opted in

Third-Party Services To operate our store, we share necessary information with trusted third parties, including:

  • Shopify — our e-commerce platform (see Shopify's Privacy Policy)
  • Gelato — our print-on-demand fulfillment partner, who receives your name and shipping address to fulfill print orders
  • Shopify Payments — for secure payment processing
  • Courier and shipping carriers — to deliver your orders

These partners only receive the information needed to perform their services and are not permitted to use it for other purposes.

Cookies Our store uses cookies to keep track of your shopping cart, understand how you navigate our site, and improve your experience. You can disable cookies in your browser settings, though some features may not function properly.

Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights Under PIPEDA, you have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at tina@remlabstudios.com.

Changes to This Policy We may update this policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us If you have any questions about this privacy policy, please contact us at tina@remlabstudios.com.

Last updated: April 2026